Refund policy

Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, or if opened, must contain all original components, puzzles, and contents. We accept returns on opened games provided all parts are present and undamaged.

To start a return, you can contact us at support@lockboxadventures.com. If your return is accepted, we will send you instructions on how and where to send your package. Please note that the customer is responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.