Shipping & Returns
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information In most cases tracking information will be sent in a separate e-mail once the item has shipped.
All shipping rates are flat-rates based on location. You will be able to see the shipping rates for your order prior to check-out.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Lockbox Adventures LLC
Returns Department Tracking #
8024 Escalon Ave.
Pasadena, MD 21122
- Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. This includes puzzles that have been destroyed or tampered with.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.